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Service Vision
Pursuing excellence, never stopping
Full-Time, Multi-Channel Tiered Response
01
Full-Time, Multi-Channel Tiered Response
  • Integrating 400 hotline and WeChat customer service, paired with 24/7 gold/platinum-level service, providing multi-channel, around-the-clock response.
  • Quarterly online inspections plus annual on-site inspections, forming a 'prevention + emergency' dual-protection mechanism.
Triple-Protection O&M System
02
Triple-Protection O&M System
  • An integrated remote + on-site + backup-device O&M model, with remote maintenance initiated within 30 minutes and tiered on-site fault response.
  • Backup devices provided promptly upon hardware failure, maximizing business continuity.
  • Free hardware replacement during the contract period; the service provider covers round-trip logistics.
Deep Business Scenario Empowerment
03
Deep Business Scenario Empowerment
  • Going beyond traditional O&M, providing daily-updated weather forecasts, exchange rates, and other information.
  • Monthly updates to licensed movie libraries with proper copyright authorization, eliminating copyright risks.
  • Platinum service provides data analysis reports to help hotels enhance guest experience and operational decisions.
Flexible Customized Services
04
Flexible Customized Services
  • Platinum service: on-site standby for major conferences can be booked in advance, with dedicated engineers stationed on site.
  • Beyond standardized O&M, equipment, and training, we also support personalized feature development for sub-products, UI customization, system integration, and other deep customization services to match diverse client needs.
Contact Us
Your Provider of Smart Hotel Solutions
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    ROUNDING TURING®Series
    MAAXWELL®Series
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With IoT, mobile internet, and AI technologies at its core, ROUNDING delivers integrated smart hotel solutions and is a leading participant in China's hotel digitalization, as well as a pioneering explorer of AI innovation and scenario ecosystems in the hospitality and travel industry.

ROUNDING (Shanghai) Information Technology Service Co., Ltd.

Headquarters: 021-64501332

Service Center: 400-816-5025

Headquarters Email: rounding@rounding-info.com

Service Center: rounding-services@rounding-info.com

Address: Room 307, Building 2, No. 951 Jianchuan Road, Minhang District, Shanghai


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